Refund and Returns Policy

Shipping policy

It’s important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.

All orders are processed within 7 to 15 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $10. flat rate shipping to [all major cities in India.].
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over ₹2,000.). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
Shipping option Estimated delivery time Price

Standard Shipping 5 to 7 business days ₹150
Expedited Shipping 2 to 3 business days ₹300
Next-Day Delivery 0 to 1 business days ₹500

Local delivery

If you offer local delivery or in-store pickup to customers in your area, you can dedicate a section of your shipping policy page to explain the process or create a separate shipping page specifically for local customers.
Free local delivery is available for orders over ₹1,000 within [Hyderabad / Bangalore metropolitan area ]. For orders under ₹1,000, we charge ₹50 for local delivery.
Deliveries are made from [10:00 AM and 7:00 PM ] on [Monday to Saturday]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
You can list out the ZIP/postal codes you service and/or consider embedding a map here so customers can easily see if they are within your local delivery range.
In-store pickup

You can skip the shipping fees with free local pickup at [3092, 1st Floor, Paramahansa Yogananda Rd, HAL 2nd Stage, Motappapalya, Indiranagar, Bengaluru, Karnataka 560038]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 4 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are [0:00 AM to 6:00 PM,] on [Monday to Saturday]. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: [USA, Singapore, Kuwait, Dubai and Saudi].
If relevant you can also include countries you don’t ship to: At this time, we do not ship to [North Korea, Cuba, and Iran].
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.

Shipping option Estimated delivery time Price
Standard International 10 to 15 business days $20
Expedited International 5 to 7 business days $40
Express International 2 to 3 business days $60

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Sirixo Software Technologies Pvt Ltd] is not responsible for these charges if they are applied and are your responsibility as the customer.