At Sirixo, we value your satisfaction with every purchase. Should you find yourself unsatisfied with a product, we offer a straightforward refund and return policy to ensure your peace of mind.
Refund Policy:
- Refund Process: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Return Policy:
- Procedure: If you wish to return an item, please contact our customer service team to initiate the return process. You will be provided with a return authorization and instructions on how to proceed.
- Shipping: Once Payment received will deliver the Product within 15 working days. Customers are responsible for covering the shipping costs associated with returning the item unless the return is due to a fault on our part. We recommend using a trackable shipping service to ensure the safe return of your item.Once the order is received you have 4 to 7 days to return / Replace the product / service / solution.
- Condition: Returned items must be in their original condition, with all tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
Exceptions:
- Non-Refundable Items: Certain items, such as gift cards, downloadable software, or personalized/customized products, are non-refundable.
- Final Sale Items: Products marked as final sale are not eligible for returns or refunds unless they arrive damaged or defective.
Contact Us:
If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact us. Our customer service team is here to assist you and ensure your shopping experience with Sirixo is nothing short of exceptional.