Our Approach

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PROCESS IS IN OUR DNA. FROM DAY 1,
THAT'S WHAT WE'VE DONE.

As a process transformation company, SIRIXO rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.

We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.

SIRIXO’s process transformation services innovate at the intersection of business and technology to transform processes that realize our client’s vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.

At Sirixo we follow a process oriented development methodology designed to minimize project risks and development time.
The approach that we adopt is the spiral iterative methodology, where the project goes through one or more iterations of all project stages.

ITERATE DESIGN

We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

 

  • Design Research
  • Design Strategy
  • Digital Design
  • Creative Services

VALIDATE DEVELOP

We untangle complexity and connect dots. This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

 

  • Consulting
  • Project Management
  • Technology Strategy

OPTIMIZE DELIVER

We deliver anywhere in the world or in the cloud. Our global operation model and thousands of employees in 19 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

 

  • Solution Implementation
  • Customer Behavior Analytics
  • Process Engineering & Improvement

Results you can measure

$40m

Cost savings from a complete customer experience redesign for a global retailer

27%

Reduction in year-over-year contact minutes for a consumer manufacturer

15%

provement in customer satisfaction ratings for a large provider